Shipping & Delivery

What delivery methods do you provide?

We provide the following delivery methods by courier as below (delivering time does not include order processing time):

DHL: to US/Canada (2-4 working days);

to UK/French/Australia/Netherlands (4-6 working days)

UPS: to US/Canada(2-3 working days);

to UK/French/Australia/Netherlands (3-5 working days)

FEDEX: to US/Canada (2-4 working days);

to UK/French/Australia/Netherlands (4-6 working days)

EMS: usually to Russia for easy clearance.

Of course, we can send your goods against your requirement.

Can orders be delivered to a P.O. Box or APO/FPO address?

We can not deliver orders to P.O. Box or APO/FPO address.

How long will my stock order take?

Normally,for US/Canada,you can receive stock order within 4-6 business  days ;   for UK/Australia,it will take 5-7 business days.

How long will my customized order take?

For normal order

the custom wig order, skin weft, hand tied weft will be finished in 25-30 days,  and you will receive the order within 35 days.

Virgin hair in stock can be sent out within 2 days;

Machine weft, keratin/prebonded hair extension, EZ Ring hair extension, can be finished within 10 days

For special or big order, delivery time will be got against your order.

Can I place an rush order?

Yes, you can place an rush order after confirming by us.

Can I modify or cancel the order after placing?

Within 24 hours from ordering, order cancel / modify is available. If out of 24 hours, we will not accept any order cancel / modify usually.

How can I check my order status?

We will process your order within 24 hours after receipt and contact you by email or telephone in time for any problems. Then we will inform you the tracking number within 24 hours after delivery of your order, and you can check the delivery status via Courier Company.

How much is the delivery fee to our country?

The freight to your country will be got against your order weight and Postal Code, normally the freight will be prepaid because we can get better price from DHL, FEDEX, UPS, TNT, and EMS if you have no account collect.

If you have your owned account in Express company, freight can be paid by you.