Can I return or exchange my order?
Yes! We are pleased to accommodate returns and exchanges within 60 days on all sets that have not been opened, worn, or tampered with. We even offer complimentary return shipping labels on all exchanges.
Good news is that all full sets of Super Remy Hair extensions come with a tester weft in the bottom compartment of the rectangular box or the top compartment of the circular box. You can take out this piece to determine if the color is a good match.
Do I have to pay taxes, customs, or duties on my order?
International customers (outside of the China) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Super Remy Hair, and thus cannot be refunded.
We ship international packages express (duties and taxes unpaid) from our warehouse in Qingdao(China), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend to contact your country’s customs office or tax agent for respective charges and rates on a package coming outside of your country.
Please note that DHL and FedEx pay on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. This simple process ensures that the courier can deliver your package in shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. On some occasions, you may receive an invoice from the carrier after the delivery of goods, for the charges they have paid on your behalf at destination, plus a small administration fee. Please view additional information regarding this here.
How much does shipping cost?
All China orders include FREE standard shipping! International orders will be required by ($30 + $10 per 0.5 kg over 0.5 kg (min: $30) => $30) shown at checkout.
Shipping To All World
Easy 60-day Returns
24/7 Customer Support
100% Package Insurance