Orders and Returns
How much hair do i need?
If you are getting a full weave the average person needs about 2 packs of hair, although it is advised to go for 3 packs. You can always use the leftover hair later. If you are using hair over 18″ long you might need another pack. If you are getting tracks one pack is enough for four to five tracks up to 18″ hair length. If you are getting the hair bonded one pack is enough for four to five tracks up to 18″ hair length. If you are getting fusion or micro then you will need to consult your stylist.
Why are my hair extensions getting tangled?
Your Hair Extensions can tangle due to being to dryness, oil & dirt build-up, salt-water, chlorine and not combin(wide tooth comb) out your hair daily. Make sure to wash & condition your hair at least once a week, twice a week is better. Use hydrating drops or consult your stylist for more help. It could also be the hair you purchased, if the hair is Indian Remy Hair or non Remy Hair it is not 100% virgin human hair. So the hair may tangle sooner and not last you as long as 100% virgin hair.
Can orders be delivered to a P.O. Box or APO/FPO address?
We can not deliver orders to P.O. Box or APO/FPO address
How much is the delivery fee to our country?
The freight to your country will be got against your order weight and Postal Code, normally the freight will be prepaid because we can get better price from DHL, FEDEX, UPS, TNT, and EMS if you have no account collect.
If you have your owned account in Express company, freight can be paid by you.
How long will my stock order take?
Normally,for US/Canada,you can receive stock order within 4-6 business days ; for UK/Australia,it will take 5-7 business days.
How long will my customized order take?
For normal order
the custom wig order, skin weft, hand tied weft will be finished in 25-30 days, and you will receive the order within 35 days.
Virgin hair in stock can be sent out within 2 days;
Machine weft, keratin/prebonded hair extension, EZ Ring hair extension, can be finished within 10 days
For special or big order, delivery time will be got against your order.
Can they be straightened, curled?
A: Treat the hair as if it is your own. Use a flat iron/straightener or tongs,even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.
What delivery methods do you provide?
We provide the following delivery methods by courier as below (delivering time does not include order processing time):
DHL: to US/Canada (2-4 working days);
to UK/French/Australia/Netherlands (4-6 working days)
UPS: to US/Canada(2-3 working days);
to UK/French/Australia/Netherlands (3-5 working days)
FEDEX: to US/Canada (2-4 working days);
to UK/French/Australia/Netherlands (4-6 working days)
EMS: usually to Russia for easy clearance.
Of course, we can send your goods against your requirement.
How do I place an Order?
1.You can buy hair directly from our shop online ,add the hair you like to the cart, then click pay(if you have any demand , can leave us message )
2.Contact with us through whatapp ,facebook , skype and email
Do I need an account to place an order?
If you want make order , best sign up a account , then we can easy contact with you and supply you much better service .
Who should I to contact if I have any questions?
You can click the botton “whatapp””email””messager””skype”, our customer sevice will reply you in time ( within 24hours )
Any questions,please tell customer service freely
How Can I Cancel Or Change My Order?
If you have paid , but need cancel or change order , contact with customer service ,they will tell you how to do .
Can I modify or cancel the order after placing?
Within 24 hours from ordering, order cancel / modify is available. If out of 24 hours, we will not accept any order cancel / modify usually.
How can I check my order status?
We will process your order within 24 hours after receipt and contact you by email or telephone in time for any problems. Then we will inform you the tracking number within 24 hours after delivery of your order, and you can check the delivery status via Courier Company.
How to do payment?
There are four ways to pay as follows:
Payment details through WESTERN UNION.:
Payment details through MONEY GRAM.;
Payment details through PAYPAL.
How to order with SuperRemyHair?
If you want to place an order to us, please do as follows step by step:
1).Please scan our website- www.superremyhair.com.
2).Please tell us what you want to buy including
A.Hair material, for example,100% Chinese human hair or 100% Indian human hair.
B.Hair Style, for example, Machine weft or keratin hair extension.
C.Hair length, for example, 18″ or 20″
D.Hair weight, for 110 grams per piece or 0.8grams per strand.
E.Hair color, for example, 4# or 613#,
F.Hair Wave, for example, Body wave or Natural Wave.
G.Quantity, for example, 10 pieces or 100 strands.
So you can tell us what is your need in some words, for example, “I want to buy 100% Indian remy human hair, machine weft, 20″ in length, 110g/pc, 4# color, 10pcs. This is an example of complete description for us.
3).We give you a reasonable quotation.
4).You confirm the quotation.
5).We make a Proforma Invoice for payment.
6).You do the payment via Telegraphic Transfer, Money Gram, Western Union, Paypal or Eescrow.
7).After receiving your payment, your order will be arranged. And will be sent out within negotiated production time.
8).You receive our hair products, check the quantity and quality.
If no problem, this transaction is completed.
If our goods can not meet the requirement agreed by both of us, we will re-supply again or return your payment.
9).Business is completed.